Terms of service

Last updated: July 21, 2026

These Terms of Service apply to the website www.freresdelacite.com and all purchases made from Frères de la Cité.

By accessing our website, creating an account or placing an order, you agree to these Terms of Service. Nothing in these Terms limits any mandatory rights available to you under applicable consumer law.

1. PRODUCTS

We aim to describe and display our products as accurately as reasonably possible.

Product colours may appear slightly different depending on your screen, device settings and lighting conditions. Measurements, sizing and fit information are provided as guidance. Minor differences may occur between individual products or production runs.

Certain products may be available only in limited quantities. Adding a product to your cart does not reserve it. A product is not secured until checkout and payment have been completed successfully.

2. ORDERS

You submit an order by completing the checkout process. After placing an order, you will receive an automatic confirmation by email.

We may reject or cancel an order where:

The product is unavailable;
Payment cannot be authorised;
The information supplied is incomplete or incorrect;
We reasonably suspect fraud, misuse or unauthorised resale;
An obvious pricing or product-information error has occurred;
A purchase limit communicated before checkout has been violated;
We are legally prohibited from completing the order.

Where we cancel an order after payment has been received, we will refund the amount paid using the original payment method.

3. PRICES AND PAYMENT

All prices displayed to consumers include applicable VAT unless clearly stated otherwise.

Delivery costs and any other mandatory charges will be shown before you place your order.

Payment must be completed using one of the payment methods available during checkout. Payment services may be provided by independent payment providers that apply their own terms and privacy policies.

We are not responsible for additional charges imposed independently by your bank, card issuer or payment provider.

4. LIMITED DROPS AND PURCHASE LIMITS

Certain products may be released through limited drops, early access, private links, passwords or access codes.

We may limit the number of items that may be purchased by one customer, household, account, payment method or delivery address. Any applicable purchase limit will be communicated with the relevant release or product.

Access to a private or early-access drop does not guarantee product availability. Products remain subject to availability until checkout and payment have been completed successfully.

Access codes and private links may not be sold, publicly distributed or used to circumvent purchase limits. We may cancel orders where we reasonably believe these conditions have been abused.

5. DELIVERY

We deliver to the countries and regions available during checkout.

Estimated delivery times are indications and are not guaranteed unless a specific delivery date has been expressly agreed. We will contact you where we become aware of a significant delay.

You are responsible for providing complete and accurate delivery information. Where legally permitted, reasonable additional costs caused by incorrect or incomplete information may be charged to you.

The risk of loss or damage remains with us until the order has been delivered to you or to a third party designated by you, other than a carrier independently selected by you.

Further delivery information is available in our Shipping Policy.

6. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS

Consumers generally have the right to withdraw from an online purchase without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods. After notifying us of your withdrawal, you must return the goods within a further 14 days.

You may notify us by:

Using the cancellation function available on our website;
Using the model withdrawal form;
Emailing support@freresdlc.com with a clear statement that you wish to withdraw from the purchase.

Further instructions, return conditions and lawful exceptions are described in our Return and Refund Policy.

Unless we have agreed otherwise, you are responsible for the direct cost of returning an unwanted item. This applies only where we informed you about those costs before purchase.

If you withdraw from the entire order, we will refund:

The purchase price of the returned products;
The original standard delivery costs.

Additional costs resulting from a more expensive delivery method selected by you will not be refunded.

If only part of an order is returned, the original delivery costs will not normally be refunded.

We will issue the refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or until you provide evidence that they have been sent back, whichever occurs first.

You may inspect and try on clothing as you would reasonably do in a physical store. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the product.

Discounted and sale items remain covered by the statutory right of withdrawal unless a lawful exception applies.

The online cancellation function does not replace the statutory model withdrawal form. Both must remain available.

7. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Products must conform to the purchase agreement and possess the characteristics that a customer may reasonably expect.

Please contact us as soon as reasonably possible if an item:

Is defective;
Arrives damaged;
Is different from the product ordered;
Does not match the description or reasonable expectations.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a full or partial refund.

Where a product does not conform to the agreement, we will provide an appropriate solution without charging you the necessary return or delivery costs.

These statutory rights apply independently of any additional commercial warranty.

8. CUSTOMER ACCOUNTS

You are responsible for:

Providing accurate and current account information;
Maintaining the confidentiality of your login details;
Preventing unauthorised access to your account;
Informing us if you suspect unauthorised use.

We may suspend or close an account where we reasonably believe it is being used unlawfully, fraudulently or in violation of these Terms.

Closing an account does not affect orders, payments, returns or other obligations already created before closure.

9. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes are subject to the conditions communicated with the relevant offer.

Unless expressly stated otherwise:

Codes cannot be exchanged for cash;
Codes cannot be combined;
Codes may have an expiry date;
Codes may apply only to selected products, markets or customers;
Discounts cannot be applied retrospectively;
A code does not reserve stock;
We may withdraw a code that has been distributed or used improperly.

These restrictions do not affect mandatory consumer rights.

10. GIFT CARDS

Where gift cards are offered, their validity period and any specific conditions will be communicated before purchase.

Gift cards cannot normally be exchanged for cash, except where required by law.

The statutory right of withdrawal may apply to the online purchase of an unused gift card unless a lawful exception applies.

11. INTELLECTUAL PROPERTY

The website and its contents, including the Frères de la Cité name, logos, clothing designs, photographs, videos, graphics, text and website elements, are owned by or licensed to us.

These materials are protected by copyright, trademark and other intellectual-property laws.

You may not reproduce, modify, distribute, sell, license, publicly display or commercially exploit this material without our prior written permission, except where permitted by law.

12. ACCEPTABLE USE

You may not use the website to:

Violate applicable law;
Commit fraud or provide false information;
Infringe intellectual-property, privacy or other rights;
Introduce viruses, malicious software or harmful code;
Attempt to obtain unauthorised access to accounts, systems or data;
Scrape or copy the website for unauthorised commercial purposes;
Circumvent security measures, access restrictions or purchase limits;
Interfere with the availability or operation of the website;
Harass, threaten or unlawfully discriminate against another person.

We may restrict access where we reasonably believe these rules have been violated.

13. THIRD-PARTY SERVICES AND LINKS

Our online store is hosted by Shopify and may use third-party services for payments, delivery, customer accounts, analytics, advertising and other functionality.

Independent third parties may apply their own terms and privacy policies.

Our website may also contain links to third-party websites. We do not control and are not responsible for the content, availability, security or privacy practices of independent third-party websites.

Nothing in this section limits our responsibility where liability cannot lawfully be excluded.

14. WEBSITE AVAILABILITY

We aim to keep the website accurate, secure and available. However, we cannot guarantee that it will always operate without interruptions, delays or technical errors.

We may temporarily suspend or modify parts of the website for:

Maintenance;
Security;
Technical updates;
Operational reasons;
Legal or regulatory requirements.

We may correct obvious errors in product information, stock availability or prices. Where an error affects an existing order, we will contact you and provide an appropriate solution in accordance with applicable law.

15. LIABILITY

We are responsible for losses where liability follows from applicable law, including where:

Products do not conform to the purchase agreement;
Damage results from our intentional conduct or recklessness;
Liability cannot lawfully be excluded or restricted.

To the extent permitted by law, we are not responsible for losses caused solely by:

Incorrect or incomplete information supplied by you;
Unauthorised or unlawful use of the website;
Circumstances outside our reasonable control;
Independent third-party services outside our control.

Nothing in these Terms excludes or restricts mandatory consumer rights or liability where doing so would be unlawful.

16. FORCE MAJEURE

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, such as:

Natural disasters;
War, civil unrest or terrorism;
Government restrictions;
Strikes or major transport disruption;
Severe failures affecting internet, energy or payment infrastructure;
Major disruption affecting carriers or suppliers.

This section does not remove any statutory rights you may have if delivery is delayed or becomes impossible.

17. PRIVACY AND COOKIES

Our processing of personal data is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and cookie-preference settings.

18. COMPLAINTS

Complaints may be submitted to:

support@freresdlc.com

Please include:

Your full name;
Your order number, where applicable;
A clear description of the complaint;
Relevant photographs or supporting information.

We aim to acknowledge complaints within five business days and provide a substantive response within 14 days.

19. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices or legal obligations.

The version that applies to an order is the version made available when that order was placed. We will not retroactively change an existing purchase to the customer’s disadvantage.

The latest version will remain available on our website with its revision date.

20. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced only to the extent necessary to make it lawful and enforceable.

21. GOVERNING LAW AND DISPUTES

These Terms and purchases made through our website are governed by Dutch law.

If you live in another EU or EEA country, this choice of law does not remove any mandatory consumer protection available under the laws of your country of residence.

Disputes may be submitted to a competent court in accordance with applicable law.