Refund policy
Last updated: July 21, 2026
You have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason.
To exercise your right of withdrawal, you must notify us within this 14-day period. You can do this by emailing support@freresdlc.com with a clear statement that you wish to withdraw from your purchase.
After notifying us, you must return the item within a further 14 days.
Please include your order number and the email address used for the order.
RETURN CONDITIONS
You may inspect and try on an item as you reasonably would in a physical store.
Items must not be worn beyond what is necessary to assess their fit, characteristics and condition. Items must not be washed, damaged or altered.
Original tags and packaging should be included where reasonably possible.
You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
RETURN SHIPPING
Unless an item is defective, damaged or incorrect, you are responsible for the direct cost of returning it. These costs are only your responsibility if you were informed about them before placing your order.
Returns must be sent to:
Frères de la Cité
E. Thomassen à Thuessinklaan 13A
9713 JP Groningen
The Netherlands
You remain responsible for the return shipment until it has been delivered to us. We therefore recommend using a tracked shipping method and retaining proof of shipment.
Do not send a return without first notifying us.
REFUNDS
We will notify you after receiving and inspecting your return.
If the return is accepted, we will refund the applicable amount using the original payment method.
If you withdraw from your entire order, we will refund:
- The purchase price of the returned items;
- The original standard delivery costs.
Additional costs resulting from a more expensive delivery method, such as express delivery, will not be refunded.
If only part of an order is returned, the original delivery costs will not be refunded.
We will process the refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or until you provide proof that they have been sent, whichever occurs first.
Your bank or payment provider may require additional time to process the refund.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged or incorrect.
Where an item does not conform to the order, we will provide an appropriate solution at no additional cost. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. The necessary return costs will be covered by us.
EXCEPTIONS
The statutory right of withdrawal does not apply to products that have been custom-made or clearly personalised specifically for the customer.
Discounted and sale items remain eligible for return unless a lawful exception applies.
Gift cards are subject to the rights and exceptions required by applicable law. Do not state that gift cards can never be returned, because an unused gift card purchased online may still fall under the statutory withdrawal right.
CONTACT
Frères de la Cité
E. Thomassen à Thuessinklaan 13A
9713 JP Groningen
The Netherlands
Email: info@freresdlc.com
Chamber of Commerce No.: 93428642
VAT No.: NL866394953B01